Returns Policy

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.

All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices are in £ sterling including tax, if applicable. Postage and packing is an additional charge for each order.
Customers and not SCTE are responsible for customs duty and taxes prevailing in their own country.

 Samuel Courtauld Trust Enterprises Guarantee

If you are not entirely satisfied with any item you receive or because it was damaged in transit, incorrectly supplied, or develops a fault, please return it to us (in its original packaging and with all relevant documentation) within 28 days.

Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 30 days of receipt of the returned goods.
A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order.

If you fail to return goods at your expense, SCTE reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: pierced jewellery, personal grooming products, cushions, CD’s, DVD’s, tapes or other recording media, software or videos.

Please note that when returning an item, the parcel is your responsibility until it reaches us, as we cannot accept responsibility for any returned items that are lost in the post. We recommend that you ask your Post Office for a proof of posting (available free of charge).

By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days after the date the item(s) is delivered. This applies to all items except those that have been personalised.
This guarantee does not affect your statutory rights.

Goods should be returned to:

SCT Enterprises Ltd
The Courtauld Shop
Somerset House
Strand
London
WC2R 0RN

If you would like further information regarding the products or delivery options, please telephone our shop team on 020 7848 2733. Alternatively, send us an email shopinfo@courtauld.ac.uk.

Please note our office opening hours are Monday to Friday 10.00 to 17:00 GMT.