Terms and Conditions

These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.courtauldshop.com (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

1. Disclaimer

The online shop on this Website is maintained by Samuel Courtauld Trust Enterprises Limited (“SCTE”), a wholly owned subsidiary of The Courtauld Institute of Art. Orders for merchandise and publications are placed with SCTE.
Samuel Courtauld Trust Enterprises Ltd is a company registered in England and Wales (Registered No. 3137515). SCTE’s registered address is The Courtauld Gallery, Somerset House, Strand, London, United Kingdom. VAT Registration No. 672 0076 52.

  1. Product Descriptions, Availability and PricesEvery care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices are in £ sterling including tax, if applicable. Postage and packing is an additional charge for each order.
    Customers and not SCTE are responsible for customs duty and taxes prevailing in their own country.

    3. Ordering

    SCTE will treat each order for goods, which is confirmed when you click on the “Make Payment” button on the “Secure Payment Page” screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and SCTE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. SCTE shall confirm each order by e-mail and such confirmation shall be SCTE’s acceptance of the contract. Products will be delivered to the address specified in the “Delivery Address” section on the “Check Out” page. The risk of damage to or loss of the products passes to you at the time of delivery.

    4. Payment

    You can order and pay online by Visa, Visa Delta, MasterCard, Maestro, American Express, Diners Club, Solo, JCB, and Laser cards.

    5. Guarantee

    If you are not entirely satisfied with any item you receive or because it was damaged in transit, incorrectly supplied, or develops a fault, please return it to us (in its original packaging and with all relevant documentation) within 28 days.
    Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. We aim to process all returns within 1-2 weeks. Once your return has been processed, and if it meets our refund criteria, we will issue the refund using the payment method used to purchase the goods. Depending on your bank, the refund could take up to 10 days to show in your account.
    A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, SCTE reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
    For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: pierced jewellery, personal grooming products, cushions, CD’s, DVD’s, tapes or other recording media, software or videos.
    Please note that when returning an item, the parcel is your responsibility until it reaches us, as we cannot accept responsibility for any returned items that are lost in the post. We recommend that you ask your Post Office for a proof of posting (available free of charge).

    By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days after the date the item(s) is delivered. This applies to all items except those that have been personalised.
    This guarantee does not affect your statutory rights.
    Goods should be returned to:

    SCT Enterprises Ltd
    The Courtauld Gallery Shop
    Somerset House
    Strand
    London
    WC2R 0RN

    If you would like further information regarding the products or delivery options, please telephone our shop team on 020 7848 2733. Alternatively, send us an email shopinfo@courtauld.ac.uk
    Please note our office opening hours are Monday to Friday 10.00 to 17:00 GMT

    6. Service Access

    While SCTE endeavors to ensure that this Website is normally available 24 hours a day; SCTE will not be liable if for any reason this Website is unavailable at any time or for any period.
    Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond SCTE’s control.

    7. Privacy Policy

    We respect the privacy of all our customers and website users and take great care with the information we obtain. The personal data we collect from you will be used to fulfil your order as requested. By using this website you consent to us collecting and using personal information about you in accordance with the terms set out herein. We may also use customer data and order data to undertake statistical analysis for internal use. From time to time we may contact you with information about Courtauld Shop merchandise or other Courtauld Shopactivities that you might be interested in. Your personal information will not be passed on to third parties. At all points where we ask you to submit personal information, you will be given the opportunity to opt out of receiving further information about The Courtauld Shop.

    We take the security of all your personal information seriously.. As this website may contain links to other websites we recommend that you check the privacy and security policies and procedures of all such other websites you visit. You understand that any message or information you send to this website may be read or intercepted by others unless there is a special notice that a particular message is encrypted.

    From time to time we may provide links to web sites belonging to our commercial partners. These links are for your convenience and it is your choice whether you decide to utilise those links. SCTE  is not responsible for the content of any such site linked to or from our web site and we disclaim all warranties express or implied as to the accuracy, legality, reliability or validity of any content on any other site.

    8. Amendments

    We reserve the right to alter amend add to or remove all or any part of this Policy Statement at any time without notice and any changes to this Policy Statement or any other terms shown on our website apply with immediate effect of being published. By continuing to use this website after any changes are displayed you indicate your acceptance of those changes.

    9. Limitation of Liability

    SCTE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. SCTE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit SCTE’s liability in respect of death or personal injury caused by its negligence.

    10. Data Protection

    SCTE, a wholly owned subsidiary of The Courtauld Institute of Art is a registered user of personal data and keeps records in compliance with current data protection legislation. We will keep a record of your address details with the intention of sending you information about Courtauld Shop merchandise or other Courtauld Shopactivities that you might be interested in. Your personal information will not be passed on to third parties. At all points where we ask you to submit personal information, you will be given the opportunity to opt out of receiving further information about The Courtauld Shop.

    11. Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    12. Contact

    If you would like further information regarding our products or services, please telephone SCTE on +44 (0)20 7848 1082 or email  shopinfo@courtauld.ac.uk
    Our opening hours are Monday to Friday: 10.00 to 17:00 GMT
    These Terms were issued on 24/10/2016.